Welcome to VEDASUNS HERB PRIVATE LIMITED ("VEDASUNS", "Company", "We", "Our", or "Us"). By purchasing products, registering as a distributor, or using any of our services, you agree to be bound by the following Refund and Cancellation Policy.
1. General Policy
VEDASUNS HERB PRIVATE LIMITED is committed to providing high-quality herbal, wellness, and Ayurvedic products. All refund and cancellation requests shall be governed by this policy.
The Company reserves the right to amend, modify, or update this policy at any time without prior notice.
2. Product Order Cancellation
Before Dispatch
Customers or distributors may request cancellation of an order before it has been dispatched from the Company's warehouse.
If the cancellation request is approved before dispatch, the payment shall be refunded after deducting applicable payment gateway charges, taxes, and administrative charges, if any.
After Dispatch
Once an order has been dispatched, cancellation shall not be permitted.
The customer or distributor may initiate a return only in accordance with the Return Policy of the Company.
3. Refund Eligibility
Refunds shall be considered only under the following circumstances:
- Product received is damaged during transit.
- Product received is different from the product ordered.
- Order could not be delivered due to reasons attributable solely to the Company.
The Company reserves the right to verify all claims before approving any refund.
4. Non-Refundable Items
The following shall not be eligible for refund:
- Opened, used, consumed, or partially consumed products.
- Products with tampered packaging or broken seals.
- Promotional, free, bonus, gift, or discounted products.
- Products purchased under special offers or clearance sales.
- Shipping, handling, and courier charges.
5. Return Request Procedure
To initiate a return or refund request, the customer/distributor must:
- Notify the Company within 7 days of receiving the product.
- Provide:
- Order Number
- Invoice Copy
- Product Photographs
- Unboxing Video
- Reason for Return
Failure to provide the required information may result in rejection of the claim.
6. Refund Processing
Once the returned product is received and inspected by the Company:
- Approved refunds shall be processed within 7–15 business days.
- Refunds shall be credited to the original payment method or bank account as approved by the Company.
- Payment gateway charges, banking charges, taxes, or processing fees may be deducted where applicable.
The Company's decision regarding approval or rejection of a refund request shall be final and binding.
7. Incorrect Orders Placed by Customer/Distributor
The customer/distributor is solely responsible for selecting products, quantities, shipping address, and payment details.
VEDASUNS shall not be responsible for refunds arising from:
- Wrong product selection.
- Incorrect quantity ordered.
- Incorrect delivery address.
- Incorrect contact information.
- Change of mind after placing an order.
8. Distributor Purchases and Business Volume (BV)
In cases where Business Volume (BV), incentives, commissions, bonuses, or royalties have already been generated from a product purchase:
- The corresponding BV and incentives shall be reversed upon approval of refund.
- Any bonus, commission, royalty, reward, or payout generated from such purchase may be deducted from future earnings or adjusted against pending payments.
The Company reserves the right to recover any excess payout arising from refunded purchases.
9. Force Majeure
VEDASUNS shall not be liable for delays, cancellations, or inability to process refunds caused by:
- Natural disasters
- Government restrictions
- Strikes
- War
- Pandemic situations
- Transportation disruptions
- Technical failures beyond the Company's reasonable control
10. Limitation of Liability
VEDASUNS HERB PRIVATE LIMITED shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from product purchase, usage, cancellation, return, or refund.
The Company's maximum liability shall not exceed the actual amount paid by the customer for the product in question.
11. Dispute Resolution
Any dispute arising out of or relating to this Refund & Cancellation Policy shall be subject to the exclusive jurisdiction of the competent courts located in Patna, Bihar, India.
The Company's records shall be treated as final and conclusive evidence regarding transactions, orders, refunds, returns, and cancellations.
12. Contact Information
For any refund, cancellation, or return-related queries, please contact:
VEDASUNS HERB PRIVATE LIMITED
Email: help@vedasuns.com, vedasunsherb@gmail.com
Customer Care: +91-9507566966, 9507579666
Website: www.vedasuns.com
Registered Office: Bihar, India
By purchasing any product or registering as a distributor with VEDASUNS HERB PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.