Welcome to VEDASUNS HERB PRIVATE LIMITED ("VEDASUNS", "Company", "We", "Our", or "Us"). This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website, mobile application, distributors, and authorized sales channels.
By placing an order with VEDASUNS HERB PRIVATE LIMITED, you agree to the terms set forth in this Shipping Policy.
1. Order Processing
All orders are subject to verification, approval, and product availability.
Orders are generally processed within 1 to 3 business days from the date of successful payment confirmation.
Orders placed on Sundays, public holidays, or non-working days shall be processed on the next working day.
The Company reserves the right to refuse or cancel any order due to stock unavailability, payment issues, suspected fraud, incorrect pricing, or any other legitimate reason.
2. Shipping Coverage
VEDASUNS HERB PRIVATE LIMITED currently ships products across India through reputed courier and logistics partners.
Delivery availability may vary depending on the serviceability of the destination pin code.
The Company reserves the right to accept or reject delivery requests for certain remote or restricted locations.
3. Shipping Charges
Shipping charges, if applicable, shall be displayed at the time of checkout.
The Company may offer free shipping on selected products, promotional offers, minimum order values, or special campaigns at its sole discretion.
Shipping charges are non-refundable except in cases where the Company is unable to fulfill the order.
4. Estimated Delivery Time
Standard delivery timelines are generally:
- Metro Cities: 3–7 Business Days
- Tier 2 & Tier 3 Cities: 5–10 Business Days
- Remote Areas: 7–15 Business Days
These timelines are estimates only and may vary due to factors beyond the Company's control.
VEDASUNS does not guarantee delivery within any specific time frame.
5. Shipment Tracking
Once an order is dispatched, the customer/distributor may receive shipment details through SMS, Email, WhatsApp, or other whatsapp or telegram communication channels.
Tracking information will be provided whenever available from the courier partner.
6. Delivery Attempts
Courier partners may make multiple delivery attempts before returning the shipment.
If the customer is unavailable, provides an incorrect address, refuses delivery, or fails to collect the shipment, additional shipping charges may apply for re-dispatch.
The Company shall not be liable for delays or non-delivery caused by incorrect information provided by the customer/distributor.
7. Damaged or Tampered Packages
Customers are advised to inspect the package upon delivery.
If the package appears damaged, tampered with, opened, or defective, the customer should:
- Refuse acceptance of the shipment whenever possible.
- Take clear photographs and videos.
- Contact VEDASUNS Customer Support within 24 hours of delivery.
Failure to report such issues within the prescribed time may result in rejection of the claim.
8. Partial Deliveries
In certain situations, orders may be shipped in multiple consignments depending upon product availability, warehouse location, or logistics requirements.
No additional shipping charges shall be levied for such partial shipments unless otherwise communicated.
9. Delayed Deliveries
While VEDASUNS strives to deliver products within the estimated timeline, delays may occur due to:
- Natural disasters
- Extreme weather conditions
- Government restrictions
- Public holidays
- Transport disruptions
- Courier service issues
- Strikes or labor disputes
- Force Majeure events
The Company shall not be liable for any loss, damage, or inconvenience arising from such delays.
10. Risk and Ownership
Ownership and risk of loss for products pass to the customer upon successful delivery of the shipment at the provided delivery address.
Any disputes regarding delivery after proof of delivery has been provided by the courier partner shall be investigated at the sole discretion of the Company.
11. Incorrect Shipping Information
Customers and distributors are solely responsible for providing accurate:
- Name
- Address
- Pin Code
- Mobile Number
- Email Address
VEDASUNS shall not be responsible for delivery failures arising from incorrect or incomplete information provided by the customer.
Additional shipping charges incurred due to incorrect details shall be borne by the customer/distributor.
12. Force Majeure
VEDASUNS HERB PRIVATE LIMITED shall not be held liable for any delay, interruption, or failure in shipment caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, transportation disruptions, technical failures, or other force majeure events.
13. Contact Information
For shipping-related assistance, please contact:
VEDASUNS HERB PRIVATE LIMITED
Email: help@vedasuns.com, vedasunsherb@gmail.com
Customer Care: +91-9507566966, +91-9507579666
Website: www.vedasuns.com
Registered Office: Bihar, India
By placing an order with VEDASUNS HERB PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to this Shipping Policy.